Last updated: October 2, 2026
We want you to be satisfied with your purchase from Curium 247 Lab. Please read this policy carefully, as our products are chemical test kits and reagents and have special handling requirements.
1. Eligible Returns, Replacements, and Refunds
You may request a return, replacement, or refund within 7 days of receiving your order if:
- The product arrived damaged or broken
- You received the wrong product or a product different from your order
- The product is defective or has missing components
- The product has expired or is close to expiry at the time of delivery without this being stated
2. Non-Returnable Items
For safety, hygiene, and quality reasons, we cannot accept returns for:
- Test kits or reagents that have been opened, used, or tampered with
- Products with broken seals, unless damaged on arrival
- Products damaged by incorrect storage, handling, or misuse after delivery
- Bacterial testing kits (such as Sinow) once opened, because they are sensitive to contamination
- Items returned after 7 days without prior approval
- Change of mind after the product has been opened
Test kits are intended for indicative results. A result that differs from your expectation, or from another lab’s result, is not by itself a reason for return.
3. How to Request a Return
- Contact us within 7 days of delivery by email at info@curium247lab.com or by phone / WhatsApp at +92-321-8820072.
- Provide your order number, your name, a brief description of the issue, and clear photos or a short video of the product, the packaging, and the shipping label.
- Our team will review your request and respond within 2–3 working days.
- If approved, we will give you instructions for sending the product back (or arrange a replacement directly where return is not necessary).
Please do not send items back without our approval.
4. Condition of Returned Items
Approved returns must be:
- Unused and unopened (unless the issue is a defect or damage)
- In the original packaging with all components and documents
5. Replacements
If an item is damaged, defective, or incorrect, we will replace it with the same product, subject to availability. If the product is unavailable, we will offer a refund.
6. Refunds
- Once we receive and inspect the returned item (or confirm the issue from your photos/video), we will notify you of the approval or rejection of your refund.
- Approved refunds are issued through the original payment method or by bank transfer / mobile wallet, within 7–10 working days.
- Original delivery charges are refunded only if the return is due to our error (wrong, damaged, or defective item).
7. Return Shipping Costs
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- In all other approved cases, the customer is responsible for return shipping charges.
8. Cancellations
You may cancel an order before it has been dispatched by contacting us as soon as possible. Orders that have already shipped are subject to this Return Policy.
9. Damaged During Delivery
Please check your package when it arrives. If it appears damaged, take photos before opening it and contact us on the same day if possible, so we can resolve it quickly with the courier.
10. Contact Us
Curium 247 Lab Suit # 3,145-B2, Johar Town, Lahore, Pakistan Phone / WhatsApp: +92-321-8820072 Email: info@curium247lab.com